Hotel Policies

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  • All Menus, Setup Requirements, Audio-Visual Needs, Etc. must be finalized with the Catering Department no later than two(2) weeks prior to the function with a signed Banquet Event Order(BEO).  The hotel reserves the right to release space that is not confirmed with a signed BEO.
  • All Audio-Visual, Room Rental, Food & Beveerage Pricing is subject to a 22% Service Charge and a 6.5% State Sales Tax
  • Minimum Food & Beverage charge is $10,000.00

Guarantee & Payment
It is a requirement that the Catering Office is notified of the exact number of attendees by 3PM three
(3) working days prior to the event.  Once the final guarantee is received, it cannot be lowered.  An increase in the guaranteed attendance will be accepted up to 24 hours before the function (48 hours on weekends).  The hotel will set up and prepare food up to 5% over the final guarantee figure.  If the Catering Office does not receive a guarantee by 3PM (3) three working days prior to the event (72 Hours), you will be charged for the guarantee or the number of guests in attendance.

Billing arrangements must be made in accordance with hotel policies.  Groups requesting to pay by credit card or company check must have a completed credit card authorization form and have it on file in the Catering Office.  If you elect to pay by credit card, then please note that the full estimated amount will be billed to your card (3) days prior.  Groups requesting to be direct billed at the conclusion of the function must have a fully completed direct billing application on file with the Accounting Office one month prior to their function.

Please note that Florida law states that the service charge is subject to state sales tax.  If your group is tax exempt, a copy of your tax exempt certificate is required to be on file with the Accounting Department and all charges must be paid for with a check in the name of the tax exempt organization

Deposits
Non-refundable & non-transferable deposit of $1,000.00 is required to hold the date and space (10% of the food and beverage minimum). Within 60 days of the first deposit, a second deposit of 20% of the estimated event total and a signed contract is required to secure the event date and space.  Please be advised that space will be released if we do not receive the signed contract and the second deposit.  A third deposit of 20% of the estimated event will be due 60 days before the event date.  A final deposit is due 3 days prior to the event for the remaining balance.

Property Protection
Nothing may be nailed, taped or otherwise attached to the walls, doors, furniture, ceiling or any other part of the building.  The function planner will be held liable for any damage incurred by themselves, their agents or guests.  The hotel will provide appropriate methods of hanging items on requests.

Cancellation
Cancellations will only be accepted in writing and are subject to the following scale:
120 – 91 Days from the event = 25% of Cancellation Fee
90 – 46 Days from the event = 50% of Cancellation Fee
45 –31 Days from the event = 75% of Cancellation Fee
Within 30 Days from the event = 100% of Cancellation Fee